Privacy policy

Gooey is committed to protecting your privacy and ensuring that your personal data is handled in a safe, transparent, and lawful manner. This policy explains how we collect, use, and store your data when you:

• Use our website: www.thegooey.co
• Create an account or place an order
• Sign up to receive our marketing communications
• Contact us with an enquiry
• Express interest in working with us

This Privacy Policy applies to all users of our site and services in the United Kingdom.

For the purposes of UK data protection law, the data controller is:

GDCBH LIMITED
20 Wenlock Road, London, England, N1 7GU
Company Registration Number: 15719641
Contact: hello@thegooey.co

We rely on the following lawful bases for processing your personal data, as defined in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

• Contractual necessity – to fulfil orders or respond to enquiries
• Consent – for marketing or optional services (e.g. newsletter)
• Legitimate interests – improving our site, preventing fraud, or understanding purchasing patterns
• Legal obligation – where required by law

When you place an order or create an account:

• Name, and surname
• Email address
• Phone number
• Date of birth
• Billing and shipping address
• Order details and purchase history
• Account login credentials (email + password)
• Marketing preferences

When you sign up for marketing:

• Name
• Email address
• Consent Status (opt-in/opt-out)

When you contact us or apply for a job:

• Name and contact details
• Any information in your enquiry or CV (e.g. employment history, education, salary expectations)

When you browse our site:
We collect “Device Information,” including:

• IP address
• Device type and browser
• Operating system
• Cookie data
• Referring site or search terms
• Site interaction (e.g. pages viewed, clicks, time on page)
• General location (city or region based on IP)

We use the personal data we collect to:

• Fulfil your orders and provide services
• Communicate with you about purchases
• Manage your user account
• Personalise your browsing or ordering experience
• Send service emails (e.g. order confirmations, feedback requests)
• Improve our website, products, and marketing
• Respond to enquiries
• Assess job applications
• Send marketing communications if you have opted in

We do not use your data for automated decision-making that has legal or significant effects.

We use the personal data we collect to:

• Fulfil your orders and provide services
• Communicate with you about purchases
• Manage your user account
• Personalise your browsing or ordering experience
• Send service emails (e.g. order confirmations, feedback requests)
• Improve our website, products, and marketing
• Respond to enquiries
• Assess job applications
• Send marketing communications if you have opted in

We do not use your data for automated decision-making that has legal or significant effects.

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example:

• We use Shopify to power our online store — you can read more about how Shopify uses your Personal Information here.
• We may also share your Personal Information to comply with applicable laws and regulations, to respond to a legal request, or to otherwise protect our rights.
• Courier partners to deliver your order
• Email marketing platforms (if used)
• Analytics services (e.g. Google Analytics, Meta Pixel)
• Payment providers (e.g. Shopify Payments, ApplePay, GooglePay)

All third parties are contractually required to safeguard your data and only use it as necessary to perform their services.

We do not sell your personal data to third parties.

If you are a UK resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You can unsubscribe from our emails at any time, and you can delete your account by contacting us.

To exercise these rights, please contact us at: hello@thegooey.co

We retain your data only for as long as necessary for the purposes it was collected, or as required by law. Typical retention periods include:

• Order information: 6 years (for accounting and tax purposes)
• User accounts: active until you delete or request removal
• Marketing email data: until you unsubscribe or request deletion
• Job applications: retained for up to 12 months unless you request earlier deletion

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our website.

If you believe that Gooey has not adhered to this Privacy Policy, please contact us. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem. Please see below contact details for our Data Protection Officer:

Julie McParland
Business Manager
julie@zannagroup.com

Like many other websites, we use cookies. We use them to help you personalise your online experience.  A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

If you believe we have not handled your data in accordance with this policy, you have the right to lodge a complaint with:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113

We may occasionally update this Privacy Policy to reflect changes to our services or legal obligations. The latest version will always be published on our website. We encourage you to review it regularly.